Help Desk & Work Requests

Need Support? Submit A Help Desk Ticket or Work Request.

We value your business and strive to provide the best customer service. Our work requests are prioritized by urgency and complexity.

Tier 1 = Emergency Impact/System Failure, Example: Website down or e-commerce not processing transactions requiring technical specialist.

Tier 2 = Moderate Impact/Bug Fix, Example: Known error requiring attention with low to moderate level of business impact.

Tier 3 = Low Impact/Enhancement Request, Example: New campaign, Feature to be added, or Process improvement.

General Support Request, Example: How to, account update, or questions on work in progress.

Work Request = New creative or digital work request, Example: New ad campaign, creative request, or work outside of current deliverables.

Response time does not translate to resolution; however; we will strive to resolve same-day.
Click or drag files to this area to upload. You can upload up to 5 files.
Have a screen recording or screenshot of your issue/request? Before submitting this request, please try to add as much info/insight as possible.

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If you’d rather have us contact you, please contact us at hello@good-intents.com or use this form and we’ll be in touch within one business day.