help desk work request good intents marketing website support ticket

Help Desk & Work Requests

Need Support? Submit A Help Desk Ticket or Work Request.

We value your business and strive to provide the best customer service. Our work requests are prioritized by urgency and complexity.

Tier 1 = Emergency Impact/System Failure, Example: Website down or e-commerce not processing transactions requiring technical specialist.

Tier 2 = Moderate Impact/Bug Fix, Example: Known error requiring attention with low to moderate level of business impact.

Tier 3 = Low Impact/Enhancement Request, Example: New campaign, Feature to be added, or Process improvement.

General Support Request, Example: How to, account update, or questions on work in progress.

Work Request = New creative or digital work request, Example: New ad campaign, creative request, or work outside of current deliverables.

Help Desk Ticket

Please select the level of support needed. If you are having a system outage or failure, please submit the ticket and call the main office at 813-438-3870.
If you do not have supporting info, please type NA. Include as much information about the work request, issue, or help needed. Include the URL of the page/website if necessary. If you would prefer to be contacted by phone, please state that here.
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