Help Desk & Work Requests
Need Support? Submit A Help Desk Ticket or Work Request.
We value your business and strive to provide the best customer service. Our work requests are prioritized by urgency and complexity.
Tier 1 = Emergency Impact/System Failure, Example: Website down or e-commerce not processing transactions requiring technical specialist.
Tier 2 = Moderate Impact/Bug Fix, Example: Known error requiring attention with low to moderate level of business impact.
Tier 3 = Low Impact/Enhancement Request, Example: New campaign, Feature to be added, or Process improvement.
General Support Request, Example: How to, account update, or questions on work in progress.
Work Request = New creative or digital work request, Example: New ad campaign, creative request, or work outside of current deliverables.