Need Help? Submit A Ticket.

We value your business and strive to provide the best customer service. Our work requests are prioritized by urgency and complexity.

Tier 1 = Emergency Impact/System Failure, Example: Website down or e-commerce not processing transactions requiring technical specialist.

Tier 2 = Moderate Impact/Bug Fix, Example: Known error requiring attention with low to moderate level of business impact.

Tier 3 = Low Impact/Enhancement Request, Example: New campaign, Feature to be added, or Process improvement.

Response time does not translate to resolution; however; we will strive to resolve same-day.
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