Help Desk & Work Requests

Need Support? Submit A Help Desk Ticket or Work Request.

We value your business and strive to provide the best customer service. Our work requests are prioritized by urgency and complexity.

Tier 1 = Emergency Impact/System Failure, Example: Website down or e-commerce not processing transactions requiring technical specialist.

Tier 2 = Moderate Impact/Bug Fix, Example: Known error requiring attention with low to moderate level of business impact.

Tier 3 = Low Impact/Enhancement Request, Example: New campaign, Feature to be added, or Process improvement.

General Support Request, Example: How to, account update, or questions on work in progress.

Work Request = New creative or digital work request, Example: New ad campaign, creative request, or work outside of current deliverables.

Response time does not translate to resolution; however; we will strive to resolve same-day.
Click or drag files to this area to upload. You can upload up to 5 files.
Have a screen recording or screenshot of your issue/request? Before submitting this request, please try to add as much info/insight as possible.

help desk employee cybersecurity breach

If you’d rather have us contact you, please contact us at or use this form and we’ll be in touch within one business day.